Mon-Fri: 7:30 a.m. - 4:30 p.m.

Choosing where to go when you or a loved one is not feeling well can be difficult. Picking the right care facility will get you the help your need and save you from spending unnecessary money. Below are examples of where you should go depending on the medical problem. Member can also use LiveHealth Online for free to care for common illnesses.

Primary Care Physician (Doctor)

  • Preventive & routine care
  • Check-ups and regular screenings
  • General medical and behavior health questions
  • Questions or concerns about medications
  • Cold and flu symptoms
  • Mild fevers
  • Mild to moderate pain or discomfort
  • Management of a chronic conditions

LiveHealth Online

  • Cold & Flu
  • Fevers
  • Skin infections & rashes
  • Ear infections
  • Allergies
  • Watery, puffy eyes
  • Coughing & sneezing
  • Pink eye
  • Sore Throat
  • Headaches
  • Congestion
  • Diarrhea/nausea
  • Stress
  • Anxiety
  • Depression
  • Panic Attacks

Urgent Care 

  • Sprains and strains
  • Mild allergic reactions
  • Mild to moderate asthma symptoms
  • Minor cuts or wounds requiring prompt attention
  • Moderate pain or discomfort
  • Mild burns
  • Animal or insect bites 
  • Minor broken bones (e.g. finger, toe)
  • Minor infections
  • Strep Throat
  • Earaches

Emergency Room

  • Babies needing immediate care
  • Significant difficulty breathing
  • Broken bones or spinal injuries
  • Severe pain, especially in the chest or stomach
  • Severe burns
  • Possible drug overdose or poisoning
  • Thoughts of suicide or self-harm
  • Heavy bleeding
  • Progressive confusion or slurred speech

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