Choosing where to go when you or a loved one is not feeling well can be difficult. Picking the right care facility will get you the help your need and save you from spending unnecessary money. Below are examples of where you should go depending on the medical problem. Member can also use LiveHealth Online  for common illnesses such as cold, flu, allergies, rashes, sore throats, and earaches.

Primary Care Physician (Doctor)

  • Check-ups and regular screenings
  • General medical and behavior health questions
  • Questions or concerns about medications
  • Cold and flu symptoms
  • Mild fevers
  • Mild to moderate pain or discomfort
  • Management of a chronic conditions

Urgent Care

  • Sprains and strains
  • Mild allergic reactions
  • Mild to moderate asthma symptoms
  • Minor cuts or wounds requiring prompt attention
  • Moderate pain or discomfort
  • Mild burns
  • Animal or insect bites 

Emergency Room

  • Babies needing immediate care
  • Significant difficulty breathing
  • Broken bones
  • Severe pain, especially in the chest or stomach
  • Severe burns
  • Possible drug overdose or poisoning
  • Thoughts of suicide or self-harm

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