Claims Administrators
Medical Claims:
Anthem BlueCross BlueShield
- Member Services: 855-878-0128
- 24/7 NurseLine: 888-249-3820
- Pre-certification: 866-776-4793
- Coverage while traveling: 800-810-2583
- Emergency International Coverage: 804-673-1177
Medical & Prescription Claims
For Medicare Eligible Retirees & Dependents
Anthem Medicare Preferred (PPO) with Senior Rx Plus
- Member Services: 833-848-8720
- Pharmacy-related questions: 833-285-4630
- First Impressions Welcome Center (Pre-enrollment): 833-848-8730
Prescription Claims
Anthem-CarelonRx (formerly IngenioRx):
- Customer Service: 844-993-4314
Mail Order:
- Phone: 833-236-6196
- Fax: 800-378-0323
Vision Claims
National Vision Administrators (NVA):
- Phone: 800-672-7723
Hearing Claims
EPIC Hearing:
- Phone: 866-956-5400
