Understanding Health Care

What is Health Literacy?

Health Literacy is the degree to which a person has the ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Health care literacy and health literacy go hand and hand.  

It is important to be proactive in understanding your health and general health information. Low literacy are linked to poor health outcomes such as higher hospitalization rates and less frequent use of preventative services. This leads to higher health care cost for both people and their employers.  People with limited health literacy skills are more likely to have chronic conditions and are less able to manage them effectively or follow treatment plans. This leads to higher death rates. 

Insurance Summary Plan Description

Choosing where to go when you or a loved one is not feeling well can be difficult. Picking the right care facility will get you the help your need and save you from spending unnecessary money. Below are examples of where you should go depending on the medical problem. Member can also use LiveHealth Online or MDLive for common illnesses such as cold, flu, allergies, rashes, sore throats, and ear aches. 

Primary Care Physician (Doctor)

  • Check-ups and regular screenings
  • General medical and behavior health questions
  • Questions or concerns about medications
  • Cold and flu symptoms
  • Mild fevers
  • Mild to moderate pain or discomfort
  • Management of a chronic conditions

Urgent Care

  • Sprains and strains
  • Mild allergic reactions
  • Mild to moderate asthma symptoms
  • Minor cuts or wounds requiring prompt attention
  • Moderate pain or discomfort
  • Mild burns
  • Animal or insect bites 

Emergency Room

  • Babies needing immediate care
  • Significant difficulty breathing
  • Broken bones
  • Severe pain, especially in the chest or stomach
  • Severe burns
  • Possible drug overdose or poisoning
  • Thoughts of suicide or self-harm

These services are available to eligible members and their dependents at no cost. If you or your loved ones are not feeling well, you can use the services below to get the proper care when you need it most.

There is not such thing as a “dumb question” when it comes your health and the health of your loved ones. If there is anything you don’t understand or don’t feel comfortable with, talk to your doctor about it. Don’t be afraid to speak up if you have any questions or concerns. Below, you will find suggested questions you can ask your doctor. 

Source: Cleveland Clinic

The following links provide information about different health problems, treatments, causes, and medications. If you have any questions about a diagnosis or medication, you should always ask your doctor. 

When talking with a non-native English speaker, it is easy to miscommunicate health information due to translation errors.  To find translations of health information documents, visit https://www.healthinfotranslations.org/

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