Claims Administrators Medical Claims: Anthem BlueCross BlueShieldMember Services: 855-878-012824/7 NurseLine: 888-249-3820Pre-certification: 866-776-4793Coverage while traveling: 800-810-2583Emergency International Coverage: 804-673-1177 Find A Provider Medical & Prescription ClaimsFor Medicare Eligible Retirees & Dependents Anthem Medicare Preferred (PPO) with Senior Rx PlusMember Services: 833-848-8720Pharmacy-related questions: 833-285-4630First Impressions Welcome Center (Pre-enrollment): 833-848-8729 Prescription Claims Elixir (formerly EnvisionRx): Customer Service: 833-OLABRX9 (833-652-2799) Mail Order: Fax: 866-909-5171 Vision Claims National Vision Administrators (NVA):Phone: 800-672-7723 Hearing Claims HearUSA:Phone: 800-442-8231