Claims Administrators

Medical Claims:

Anthem BlueCross BlueShield

  • Member Services: 855-878-0128
  • 24/7 NurseLine: 888-249-3820
  • Pre-certification: 866-776-4793
  • Coverage while traveling: 800-810-2583
  • Emergency International Coverage: 804-673-1177

Medical & Prescription Claims
For Medicare Eligible Retirees & Dependents

Anthem Medicare Preferred (PPO) with Senior Rx Plus

  • Member Services: 833-848-8720
  • Pharmacy-related questions: 833-285-4630
  • First Impressions Welcome Center (Pre-enrollment): 833-848-8729

Prescription Claims

EnvisionRX, EnvisionMail, EnvisionSpecialty:

  • Customer Service: 833-OLABRX9 (833-652-2799)
    • Press 1 – Members
    • Next Press:
      • 1 – Mail Order
      • 2 – Specialty
      • 3 – All other options

EnvisionMail:

  • Fax: 866-909-5171

Vision Claims

National Vision Administrators (NVA):

  • Phone: 800-672-7723

Hearing Claims

HearUSA:

  • Phone: 800-442-8231